SW Missouri Real Estate News


Wake Up Call - Yikes! I Made One Of Our Clients Cry!

We've been working diligently with some very nice clients to find them a home in Ozark, Nixa, or Springfield MO that meets their needs and budget. It seems like every time we find the right house, something unexpected happens that knocks it out of the running. Last week we came close again and another issue surfaced. I was asking a bunch of questions and trying to figure out what to do next and all of a sudden she burst into tears. What I didn't realize was she was heartbroken over the stress and emotions of not finding the right home yet. I felt SO bad and gave her a big hug. Thank goodness everything is okay now and the search continues.

As REALTORS® sometimes we get caught up in the facts, just the facts, and forget that buying a home is a very personal and emotional experience for buyers and sellers. Its not just a house, its a home. Its easy to get caught up in current interest rates, new listings, marketing homes, showing homes, scheduling inspections, meetings, negotiating contracts, and so on and forget about the human aspect of selling homes. We surely learned our lesson!

Watch this video of how not to treat your clients!

About The Authors:  Betty Knowles is a full-time REALTOR® with Coldwell Banker Vanguard REALTORS® in Springfield, MO and proudly serves on the board of the Greater Springfield Board of REALTORS®.  She also served as President of Women’s Council Of REALTORS® in Southwest Missouri.  Betty’s genuine passion is helping people buy and sell homes in Springfield, Ozark, Nixa, and surrounding communities.  

John Knowles is likewise a full-time REALTOR® with Coldwell Banker Vanguard and a member of the Greater Springfield Board of REALTORS®. A self-proclaimed computer geek, John is talented at developing real estate websites, videos, photography, blogs, search engine optimization and other technical skills essential to marketing and selling real estate in Springfield MO.

Together this dynamic team makes up TeamKnowles REALTORS®, Spouses Selling Houses!  They are dedicated to doing what it takes to sell your home in the greater Springfield real estate market, or help you purchase a home that fits your particular needs. Give TeamKnowles a call today; you’ll be glad you did!

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Comment balloon 8 commentsBetty Knowles • November 15 2010 08:06PM


All too true!  We as Realtors need to watch out for the emotions that may be just under the surface of our clients.  Buying a home today is not an easy task!

Posted by Barbara Hensley, Homes for Sale in Rockwall County, Texas (RE/MAX Properties) about 8 years ago

Yes, we must be sensitive to the roller coaster buyers are on.  Especially when they keep putting out offers and not getting the homes.  Once your in escrow, we must be sensitive that they don't know the process and that it is overwhelming.  

Posted by Kim Darling, CRS,GRI, "Your Home Team" Fresno/Clovis Homes (Keller Williams Westland Realty BRE# 01864461) about 8 years ago

I've always said every Real Estate professional should HAVE to buy or sell a property every 3 years just to remind themselves how stressful and emotionally exhausting the process can be. Glad you were able to comfort your client and get her perspective back on track. That's the mark of a true professional.

Posted by Colleen Fischesser Northwest Property Shop, A Tradition of Trust in the Pacific NW since 1990! (RE/MAX Advantage | Managing Broker) about 8 years ago

Yes it is stressful. Although I have bought several home, I have not gone through the experience in about 11 years and not since I have been an agent. We are in the process now and it is so stressful and all consuming! I have broke down in tears myself! It is good to feel the "pain" your clients feel!

Shannon Coe Realtor #01489731

WR Properties Brentwood Ca


Posted by Shannon Coe, 916-597-3818, Lincoln, Rocklin, Loomis, Roseville (Keller Williams) about 8 years ago

Barbara, its especially hard these days!

Kim, these buyers have really been on the roller coaster.

Colleen, yes thank goodness we have a good relationship with them.

Shannon, we are thinking about selling our home too, we may feel the pain also!

Posted by Betty Knowles, TeamKnowles REALTORS® - Springfield MO Real Estate (Coldwell Banker Vanguard - www.teamknowles.com) about 8 years ago

I agree, we get so wrapped up in "resale", "disclosures", and "inspections"  that we forget how emotional the process can be on buyers.  Good Luck

Thanks for the Post

Posted by Joey Remondino, Broker, GRI, E-Pro (RE/MAX Preferred Properties) about 8 years ago

It is so true you can get caught up in all the facts, and procedures, that you forget there are real emotions involved in the process.  Sounds like you handled it well.

Posted by Michael Delaware, REALTOR®, CRS, GRI (North Sky Realty LLC) about 8 years ago

Joey, its easy to get wrapped up in the details.

Michael, I think we handled it ok, just wish we would have prevented it in the first place.

Posted by Betty Knowles, TeamKnowles REALTORS® - Springfield MO Real Estate (Coldwell Banker Vanguard - www.teamknowles.com) about 8 years ago